Return & Exchange

You can apply for a Return or Exchange within 14 days of your purchase

 

If you are not satisfied with your purchase, please return it to us within 14 days of your purchase, and we will gladly issue a refund or process an exchange maximum within a week of receiving the returned goods.

NOTE: Nexus will pay the courier charges if there is a genuine fault with the product.

Customer will pay the courier charges if he/she does not likes the product for some reason and wants to get it changed or refund their money.

Items must be unworn, unwashed, undamaged and unused with all original tags attached for a return to be acceptable.

Call or Message at +92-333-6589880 or email us at support@nexusofficial.pk to register your complain. 

 

EXCHANGE

The exchange depends on the availability of stock at that moment.

Items must be unworn, unwashed, undamaged and unused with all original tags attached for an exchange to be acceptable.

 

 

RETURN& EXCHANGE PROCEDURE

 

To return the item(s) please follow the procedure below:

Go to your local courier and send us the package To return the item(s) please follow the procedure below:

    1. Take a picture of the defective part of the item
    2. Pack the item back in the original packing
    3. Email us [support@nexusofficial.pk] the picture of the defective part and let us know that you want to return or exchange
    4. Go to your local courier and send us the package

REFUNDS

Once we have received your return package and you have provided us with either your bank account or any other means to receive your money back, your refund will be processed within 7 business days. In the case of bank transfer, please allow another 2 to 4 business days for the amount to be credited to your bank account.

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